AT&T is a prominent telecommunications company offering various services, including internet, phone, and TV. If you find yourself in a situation where cancelling AT&T Internet is the right choice, this article will provide valuable insights on how to cancel your subscription or contract.
Whether you’ve decided to explore alternative providers or simply no longer require their internet service, we’ve got you covered. So let’s delve into how to cancel your AT&T Internet.
What is AT&T Internet?
As one of the United States’ largest telecommunications firms, AT&T has made a significant impact by offering its customers reliable and fast internet access through its renowned service, AT&T Internet. Available to both residential and commercial users across the nation.
AT&T Internet leverages diverse cutting-edge technologies to deliver seamless internet services to its customers. While AT&T offers a variety of connection options, including digital subscriber line (DSL), fibre-optic, and fixed wireless services, the exceptional quality and popularity of these options set AT&T apart in the industry.
What are the Ways to cancel AT&T Internet?
Let’s look at the three options to cancel your AT&T Internet, allowing you to select the one that best suits your needs and preferences.
By Making Phone Call
Many consumers simply cancel their AT&T Internet connection by phone because it is more convenient.
- Contacting AT&T Customer Assistance: To initiate the cancellation process, dial 1-800-288-2020 to contact AT&T’s customer support team. They will guide you through the necessary steps and ensure a smooth transition.
- Account Verification: During the call, the customer support representative will ask for your account number or other relevant details to verify your identity and ensure the security of your account.
- Communicating the Reason: Informing the representative about your decision to cancel the services is essential. Providing this information can help AT&T improve its offerings and address any concerns you may have.
- Billing Cycle Considerations: If you request a cancellation date earlier than the subsequent billing cycle, it’s crucial to note that AT&T may require an additional payment for the upcoming month. This policy ensures a fair billing process and allows for proper account adjustments.
- Equipment Return Instructions: As part of the cancellation process, the AT&T representative will provide instructions on returning any equipment that belongs to AT&T. They will issue a “return authorization number,” which you’ll need to include when sending back the equipment.
Visit an AT&T Retail Location
With AT&T retail stores conveniently located in major cities, finding an AT&T store near you is a breeze if you wish to discontinue your AT&T Internet account in person.
Packaging the Equipment: Before visiting the AT&T store, pack up any equipment received from AT&T for phone, TV, or Internet service. This includes modems, receivers, gateways, and similar devices. Using the original packaging they arrived in for safe transportation whenever possible is recommended.
Don’t Forget the Wires: Bring all associated wires and cables with the equipment. These accessories are crucial for the proper functioning of the devices and will need to be returned as well.
Visit an AT&T Store: Head to an AT&T retail location near you once everything is packed and ready. Upon arrival, you will be assisted by an AT&T store representative who will guide you through the equipment return process.
Receipt for Equipment Exchange: When returning the equipment, obtain a receipt from the AT&T store representative. This receipt is proof of the exchanged and returned equipment, offering you peace of mind and a transaction record.
By using Online Process
A customer can cancel the AT&T Internet service online through the account, but only DSL users can do so.
How to Cancel AT&T Internet Services Online
Here’s a step-by-step guide to help you navigate the online cancellation process.
Get Account Balances Paid Off
Ensure there are no unpaid balances on any AT&T products, including the landline phone, DirecTV television service, or small business connectivity services.
The last thing a person wants is for them to force to pay late fees if a customer did not pay earlier. Additionally, a customer may be in a strong position should equipment disputes or restocking fines exist.
Understanding Terms and Termination Fees
AT&T offers Internet-only plans without the requirement of a contract. On the other hand, phone and TV packages typically require two years. However, it’s crucial to be aware that terminating services before the contract’s end date may result in the imposition of “early termination fees.”
The early termination fees a customer must pay depend on the terms specified in their contract. For 1-year contracts, the fees can amount to a maximum of $180, while 2-year contracts can incur up to $360. The fee structure equates to $15 for each remaining month in the contract duration.
Understanding the terms and conditions of your specific contract will enable you to assess the potential financial implications of terminating services prematurely. Therefore, reviewing your contract thoroughly to determine the remaining duration and calculating the corresponding fees accurately is advisable.
Also Read: Choosing the Right Xfinity Modem
Request to Cancel the AT&T Internet Service
When cancelling DSL services with AT&T, clients have three options: online, in-store, or via phone by contacting customer support. However, if the cancellation is over the phone, AT&T will provide a prepaid shipping label and an equipment return authorization number. This allows the client to return the equipment through UPS conveniently. Here’s a list of items to bring for a UPS return:
- A return authorization number and prepaid mailing label.
- Keep the equipment in its original boxes. If the original packaging is unavailable, ensure proper wrapping for secure transport.
- Include all power cords, Ethernet cables, and other accessories initially provided with the equipment.
- It’s important to note that leased equipment must be returned within 21 days. Failure to do so may result in additional charges to the client.
Conclusion
AT&T offers many services, including internet, phone, and TV. If you need to cancel your AT&T Internet, this article has provided valuable insights on the cancellation process. Whether you cancel online, in-store, or by phone, we’ve covered the necessary steps and considerations for a smooth transition.
Remember to review any contract terms and termination fees to make informed decisions. Additionally, if returning equipment, follow the cancellation policy and ensure a timely return to avoid additional charges. With this information, you can confidently cancel your AT&T Internet services.
Frequently Asked Questions (FAQs)
What happens when a client stop using the service using my AT&T email address?
The AT&T email address could no longer be reachable if he discontinued the AT&T Internet subscription. Before cancelling, it is advised to back up any crucial emails or contacts.
Will AT&T Internet service unused portions be refunded?
The particular terms and conditions are always mentioned in the agreement. It will determine whether a client qualifies for a refund for any unused portion of the AT&T Internet service.
Is there a cost associated with cancelling AT&T’s Internet service?
If a customer discontinues the service before the end of the contract period, AT&T may impose an early termination fee. Depending on the terms and circumstances of the agreement, the precise price amount may change.