Comcast’s Xfinity Internet has become famous for many US customers due to its fast speeds and reliable connection. However, there may come a time when you need to switch to a different provider or cancel your Xfinity Internet for other reasons. 

The good news is that cancelling your Xfinity Internet service is a simple process that can be accomplished with just a few steps. 

In this blog post, we’ll show you how to cancel Xfinity Internet, so you can easily move on to your next internet provider hassle-free.


Prepare Important Things Before Cancellation

Cancelling your Xfinity Internet service is a simple process that only requires your Xfinity account number. Finding your account number is easy and can be done in several ways. Firstly, you can log in to your Comcast account and navigate to your account details, where your account number will be displayed. 

Alternatively, by clicking the tile, you can download the Xfinity “My Account” app and find your account number in the “Account Information” section. Then, with your account number in hand, you can easily cancel your Xfinity Internet service.

Methods to Cancel Xfinity Internet

Fill the Form

Register for an online account with Comcast Xfinity and complete the cancellation form there. After completing it, allow 48 hours for an Xfinity customer service person to contact you by phone.

Make a Call to Xfinity

To begin cancelling your Xfinity Internet service, you’ll need to call Xfinity customer service at 800-934-6489. Customer service representatives can assist you from 7 am to 9 pm (Eastern Time) Monday through Saturday. 

When you reach the automated system, select the “retention department” or “cancel service” option to speak with a representative who can assist you in cancelling your internet service.

Remember that the automated system may not always understand your request, so speak clearly and enunciate your words. Once you are connected with a representative, obtaining their name and ID number is a good idea before discussing your service cancellation. 

This information may be helpful if you need to follow up on your cancellation or encounter any issues. 

Make Appointment

You can visit the nearest Xfinity retail location if you prefer to cancel your Xfinity Internet service in person. To make the process smoother, it’s recommended to make an appointment ahead of time using the online appointment tool. However, walk-ins are also accepted at most Xfinity retail locations.

Before heading out to your appointment, bring your Xfinity equipment, such as the Xfinity modem and router. This way, you can return the equipment and avoid additional charges or hassle. 

Write a Letter

It is the least effective way to end the service. Include the following in a letter to Xfinity:

Account-related phone number Xfinity Comcast account number

Service address Full name of the account holder

Mention the reasons for cancelling the service along with the justification.

Comcast Cancellation Policy

A customer can cancel the service within 30 days of first subscribing to Xfinity services without paying early termination fees. Comcast also has a 14-day money-back guarantee for their mobile devices and service.

Things to Keep in Mind While Cancel the Xfinity Services

Before cancelling your Xfinity Internet service, there are a few essential things that you should consider as a customer.

Service Cancellation Fee

It’s important to note that cancelling your Xfinity Internet service before the end of a contract period may result in early termination fees, which vary depending on the terms of your contract.

If you’re considering cancelling your Xfinity Internet service, review your contract carefully and contact customer service if you have any questions about fees or billing. By staying on top of your payments and understanding the terms of your contract, you can ensure a smooth and hassle-free cancellation process.

Returning the Equipment

When it comes to returning your Xfinity equipment, you have two options. First, you can go to your nearest Comcast store and hand over the devices to a representative there. Alternatively, you can ship the gadgets back to Xfinity in a labelled box.

If you opt for the second method, you can create a return request through the Xfinity online return centre. Simply sign in to your account and select the devices you want to return. You’ll also need to provide a reason for returning the equipment. Again, this process can be done conveniently from the comfort of your home.

Whichever method you choose, it’s important to ensure all equipment is returned in good condition and on time to avoid additional fees.

Pay the Last Bill

To wrap up the process of cancelling Xfinity Internet, it’s important to consider the final bill. Depending on the specifics of the account, the bill may contain charges for unreturned devices or early cancellation costs that were not previously detailed. 

However, in most cases, customers can pay the final bill using the Xfinity app or website as usual. It’s important to note that if a customer misses the payment deadline, they will be notified via the app and by letter before incurring a late fee. Therefore, it’s essential to pay close attention to communication from Xfinity regarding the account. 

Additional Services

If a customer signed into the account during the last 90 days after cancelling the subscription, they can still access the Comcast email. After that, once a person logs in once every nine months, the email will continue to function.

A person can keep watching TV shows or films on the Xfinity Stream website or mobile app even after cancelling the Xfinity service. In addition, a customer can sign in and access any purchased material using the previous Xfinity ID and password.


Cancelling your Xfinity Internet service is a straightforward process that can be done through several methods, including filling out a cancellation form, making a call, visiting a retail location, or writing a letter. 

Before cancelling, customers should consider the service cancellation fee, return equipment, and pay the final bill. It’s also important to note that Xfinity’s cancellation policy allows for a 30-day cancellation period without early termination fees and a 14-day money-back guarantee for mobile devices and services. 

Additionally, customers can still access Comcast email and Xfinity Stream content after cancelling their subscription, as long as they sign in periodically. 

Frequently Asked Questions (FAQs)

What is the process to return Xfinity equipment after cancelling the Internet service?

Xfinity will provide instructions for returning the equipment. A customer must return the modem, router, and other devices received from Xfinity. 

What happens to the Xfinity email account when customers cancel the Internet service?

The Xfinity email account will be deactivated after cancelling the Internet service. 

Can a customer cancel the Xfinity Internet service at any time?

If there is no contract, it is possible to cancel Xfinity Internet service at any time.